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FAQ

When and why Gurkha watch was first made?

Gurkha watch was first made in 2014 A.D. (It was first made to celebrate the 200 years of service of Gurkha troops in British Army and only 200 limited editions of watches were made at that time.

Where Gurkha watch are made?

Gurkha watch is manufactured in UK and assembled in  Asia and Europe i.e China , United Kingdom , Russia.

Why Gurkha instead of Gorkha?

Gorkha represents the name of place whereas  Gurkha represents the brave soldiers of Nepal who have fought bravely in world wars  for British Empire and have written their names in history with golden letters.

In which country it is available?

Right now, Our main Branches are in Nepal and UK, but we have our distributors located in other 7-8 countries like USA, Australia, Singapore etc. And Gurkha watches can be ordered online from all over the world.

My watch needs repairing however the guarantee period has expired. what should i do?

Please send your watch to nearest Gurka watch repair center, with a brief note to explain the problem with your contact details and we will provide an estimate for the cost of the repair. Click here for contact details.

How can i identify my watch?

You can identify your watch with it’s name or the model number written in back case of the watch.

How do i know if my watch is water resistant?

If your watch is water resistant it will clearly state “Water Resistant” or have a static water pressure indication (e.g. 30/50/100/200 metres) on the dial and/or case back. Buttons must NOT be operated while in contact with water.

If it is NOT marked as water resistant, it should not be allowed to come into contact with water.

What do the water-resistant markings mean?

30M – Suitable for normal everyday use and will resist exposure to splashes and rain. It is NOT designed to be used while bathing or swimming.

50M – As 30 meters plus bathing and swimming.

100M – As 50 meters plus poolside diving and snorkeling, but NOT high board or SCUBA diving.

200M – As 100 meters plus SCUBA diving but NOT high board diving.

I am not sure which instructions refer to my watch?

Please e-mail [email protected]  or [email protected] , quoting your model number and we will send you the correct instructions.

Where can i get an instruction booklet for my watch?

You will get it inside Watch box with the watch that you have purchased.

Where do we deliver to?

We do international shipping.

How much does delivery cost?

Depends upon your location to be delivered. (within Nepal and UK is free delivery)

How long does delivery take?

All orders take 7-21 working days to arrive depending upon the country.

What should i do if i have not received my item in the specified time?

Please email us at [email protected] with your order details or you can call us .

Can i track my order?

Yes. When we dispatch the watch, You will get confirmation email with your order details. Then we will send tracking details on the same email.

Can i cancel my order?

Once customer order the watch, Cancellation and full refund will only be accepted before the dispatch of the watch . After dispatch only the amount of watch will be refunded. Shipping charge will not be refunded.

Can i make changes to my order?

Yes you can change your order before the dispatch . you can direct call us or send email with your order detail and your changes.

What should i do if i do not receive the money back into my account after 14 working days?

Please email us at [email protected] or [email protected] with your order details or you can direct call us.

How long will it take for the money to go back into my account once i have returned my order?

From the date we receive your watch, this will take up to 14 working days. We will email you to confirm we have made the refund.

How long do i have to make a return?

You have to inform us via call or email with in a week after you receive your order and it must me returned to our given address for full refund.

What should i do if i receive the incorrect order?

We are very sorry if you receive the incorrect order. If this happens, please email us at [email protected] or [email protected] or you can direct call us.

What should i do if i am missing an item in my order?

Please email us at [email protected] or [email protected] or you can call us.

How long is my gurkha watch guaratee period?

Most of Gurkha watches are guaranteed against manufacturing defects for a period of two to ten years depending upon the edition  .

Is the watch battery, strap and bracelet covered by the guarantee?

Gurkha Watch does guarantee on batteries but not on straps or bracelets.

Where do i send my watch for service if it is still in the guarantee period?

Please return your watch, with the warranty card and with a brief note to explain the problem, and your contact details to the nearest Gurkha Watch Repair Center.  Click here for contact details.

Do you offer exchanges?

Unfortunately, we do not offer exchanges.

In cases where you are returning a faulty watch to us and it is not feasible to repair, we will offer you an exchange for a new watch that is the same model as the original.

What should i do if i receive a faulty watch?

We are very sorry if you receive a watch that is faulty. If this happens, please mail us at [email protected] or [email protected] with the fault of the watch and post it to our shipping address.

How long will it take to repair my watch?

Please allow up to 14 working days once we have received your watch for this to be repaired. During busy periods, repairs may take longer than this specified time and we are very sorry for any delays. If you would like to know the status of your repair, please email us at [email protected] .

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