Item is damaged? Discolored? No problem, just send and receive the undamaged item.
Nearly all exchange is processed the day they are received!
At Gurkha Watch Shop, we make every effort to provide and send every product as realistically as they are visible in website. We also understand that sometimes items you receive are not quite the way you expected and if it is so, your right to cancel is limited to the day you receive the product and after cancellation confirmation you have 30 days to exchange the ordered item return.
Conditions for the exchange of items
The item must be in unworn and in the same condition in which they were received. Items must be returned with all the original packaging, instructions, guarantee and any extras.
If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours.
How to return watches?
Items must be returned with a note detailing the reason for the return. Buyer itself has to pay the return shipping charge. If it is not possible must visit the office of Gurkha Watch for direct exchange.
When we receive the item, our exchange department will confirm that everything is present and in its original condition to ensure its eligibility for exchange. We process exchange as quickly as possible and you will receive an email to notify you when the email has been processed. We process most exchange on the same day which they were received, but please allow up to a maximum of 15 days for the item to reach your account. It rarely takes this long, but can happen sometimes for reasons such as shipping delay or errors.
Faulty items must be returned using the same process described above. For further details regarding your rights in relation to faulty goods, please see our. If you have not received or have misplaced your exchange form, return the item to us with a covering note with your invoice number.